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Integration Service user guide

Last updated Mar 16, 2026

Connectors

Integration Service enables integrations/connections across all products in the UiPath® platform. It standardizes authorization and authentication for the systems you want to integrate with.

About connectors​

Connectors help create a secure connection in association to applications external to UiPath. A connector is a powerful pre-built API integration that provides a consistent developer experience while simplifying the integration process.

The lifecycle stage of a connector is included as a visible tag. Depending on the connector, one of the following stages is used: New, Preview, or Updated.

Note:

Connectors released as preview are recommended primarily for testing and feedback purposes, not for use in production environments. These connectors are subject to change or removal from the catalog without prior notice. We strongly recommend using them only in non-critical scenarios to evaluate functionality and provide valuable input for further development.

Accessing connectors​

You can access the available connectors by following these steps:

  1. Access the Automation Cloud platform.
  2. In the left-side product launcher, select Integration Service. The window includes three separate tabs:
    • Connectors
    • Connections
    • Triggers
  3. In the Connectors tab, select the desired connector to create a new connection or update an existing one.

Alternatively, you can use the Search box located in the upper-left side of the interface to easily find the connector you are looking for. To make things easier, the feature performs searches both in names and descriptions of the connectors. For example, if you type "marketing", you get a list of connectors for marketing-oriented services.

Note:

The following connectors support connectivity to a Public Sector-specific URL. The authentication screen of these connectors enables you to connect to the specific Public Sector domain, provided you have access to that domain. Refer to the individual connector authentication page for details.

  • Amazon Web Services, Coupa, Datadog, Microsoft Azure, Microsoft One Drive & SharePoint, Microsoft Outlook 365, Okta, ServiceNow, Snowflake, VMware, Zendesk, and Workday.

You can also select which connectors you want to be displayed on the screen by using the connector catalog Filters. The available checkboxes correspond to the following types of connectors:

  • Created by: display the UiPath public connectors or the custom connectors created by your organization.
  • Release: display connectors based on their lifecycle stage – New, Updated, or Preview.
  • Category: select between numerous business categories, such as accounting, artificial intelligence, content management, finance, productivity, sales and marketing, etc.
Note:

Connections created/updated are specific to the user and the platform. Processes must be deployed in modern folders. Classical folders are not supported.

Working with connectors​

A connector's page includes three tabs: Connections, Triggers, and Activities.

Connections​

In the Connections tab, you can view, edit, and manage your connections for that connector.

Note:

Starting from March 2026, connection management is moving to Orchestrator. For more information, refer to Connections in the Orchestrator user guide.

Triggers​

In the Triggers tab, you can view, edit, and manage your triggers for that connector.

Note:

Trigger management has moved to Orchestrator. For more information, refer to Event triggers in the Orchestrator user guide.

Activities​

The Activities tab lists all the activities and triggers available for that connector. To learn more, refer to About the Integration Service activities.

Governance policies for connectors​

You can manage the connector catalog and connector authentication options through policies in UiPath® Automation Ops.

Policies allow you to overwrite or pre-define authentication settings (such as Bring your own app), or specify particular authentication details for your tenant or organization.

For more information, refer to the Settings for Integration Service policies in the Automation Ops user guide.

Note:

Policy deployments do not impact existing connections and workflows. A new policy affects only newly created connections.

Connectors with selective support​

Selective support connectors are UiPath-built connectors that provide secure and reliable integration with third-party systems.

All activities and triggers included with a selective support connector are supported for production use and follow the same UiPath standards for security, compliance, and issue resolution as other UiPath connectors. Issues that affect existing automations are handled through standard support processes and prioritized in the same way as for other connectors.

The selective support designation reflects how future enhancements are prioritized. Requests for new activities, triggers, or capabilities are evaluated on a case-by-case basis, with priority determined by factors such as customer impact, business justification, and strategic alignment.

When you select a connector in Integration Service, if the connector has selective support, the following message is displayed on the connector home page below its description: This connector is built by UiPath and receives official support selectively. The connector supports a limited set of commonly used APIs for the target application and may cover most typical use cases. Also, they are retained in a stable state until the requirements for a new version release are met. Learn more

Frequently asked questions about selective support connectors​

What does it mean for my company if I use a connector with selective support?

There is no change to how you use the connector. All existing activities and triggers provided by the connector are supported and function as designed.

What changes is how new enhancements are prioritized:

  • Requests for new activities or triggers are treated as lower priority by default.
  • Any such request is evaluated by the UiPath team based on business justification, customer impact, and urgency.

Is there any change to support coverage?

No. Support coverage is the same as for other UiPath connectors.

  • Support tickets can be raised as usual.
  • Issues impacting existing functionality are handled through standard support processes.
  • Support entitlements remain aligned with the customer’s support option (for example, Bronze, Gold, or other plans).

Is there any security risk when using a selective support connector?

No. There is no impact on security.

All connectors built and maintained by UiPath, including selective support connectors, adhere to the same UiPath security standards, policies, and compliance requirements.

If something breaks, will UiPath fix it?

Yes, if there is any breakage affecting existing automations that use supported activities or triggers:

  • Issues are prioritized in the same way for all UiPath connectors.
  • Selective support connectors are treated the same as other connectors when it comes to fixing production-impacting issues.

Will fixes or resolutions be delayed for selective support connectors?

Issue prioritization depends on the nature of the issue:

  • Issues that cause a breakage in existing automations are treated as high priority.
  • Issues that do not impact existing automation behavior are treated as lower priority by default. Priority is assessed on a case-by-case basis, taking into account business impact and urgency.

Will selective support connectors receive enhancements if I submit a feature request?

Yes, but with different prioritization.

  • New enhancements (new activities, triggers, or capabilities) are low priority by default.
  • Each request is evaluated by the UiPath team based on business need, customer impact, and strategic alignment.

Does a connector with selective support indicate lower quality?

No. Selective support does not affect security or baseline reliability.

  • Security standards:

    All connectors, selective support or not, follow the same UiPath security standards.

  • Operational approach:

    For selective support connectors, UiPath follows a reactive support model, not a proactive one.

    This means:

    • UiPath does not proactively monitor API health or validate triggers and activities.
    • Issues are investigated and fixed when reported by customers.

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