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Maestro user guide

Last updated Dec 3, 2025

Licensing

This page provides information about Maestro licensing.

Unified Pricing is a licensing model that consolidates various pricing models into a comprehensive and streamlined approach. This pricing model simplifies customer experiences and provides consistent licensing across products, including the capabilities available in Maestro.

Flex is a licensing model that offers different entitlements based on the level of the platform license. Specifically, Flex licenses are designed to provide adaptability for users, as they can map to certain entitlements associated with more advanced licensing, such as Unified Pricing.

Unified pricing

Note:

The licensing information on this page applies to you if you are on Unified Pricing. If you are on Flex, refer to the Flex licensing page.

Required license types for Maestro

To use Maestro, you need a combination of three license types:

License type	Description
Platform license	Grants access to Maestro services and features within Automation Cloud.
User license	Offers access to specific features within Maestro based on user license.
Consumption license	Covers usage-based activities such as process executions only when a process is published.

Detail Platform license inclusions

Feature	Basic tier	Standard tier	Enterprise tier
Process modeling	✅	✅	✅
Process implementation	✅*	✅	✅
Process operations	✅	✅	✅
Process monitoring	✅	✅	✅
Process optimization	❌	❌	✅
Process simulations	❌	❌	✅

* personal use only

User licenses

The following table provides details on the user licenses that allow certain Maestro features.

Table 1.

Feature	Unlicensed	Express	Basic	Plus	Pro
Process modeling	✅	✅	✅	✅	✅
Process implementation	❌	❌	✅*	✅	✅
Process operations	❌	❌	✅	✅	✅
Process monitoring	❌	❌	✅	✅	✅
Process optimization	❌	❌	✅**	✅	✅
Process simulations	❌	❌	✅	✅	✅

* personal use only

** read only

Platform Units consumption logic for Maestro

Maestro consumes Platform Units each time a process runs, and for each decision table executed.

Feature	Metering Unit	Platform Units consumed
Process execution	Process instance	1
Decision table execution	Decision table executed	0.2

Note:

Process Mining usage inside Maestro (e.g., Maestro-generated data or Process Mining Apps created within Maestro) does not require separate Process Mining licenses. Only external Process Mining scenarios follow the Process Mining licensing model.

For general licensing information, refer to the Automation Cloud admin guide.

Flex plan

Note:

The licensing information on this page applies to you if you are on Flex plan. If you are on Unified Pricing, refer to the Unified Pricing licensing page.

Required license types for Maestro

To use Maestro, you need a combination of three license types:

License type	Description
Platform license	Grants access to Maestro services and features within Automation Cloud.
User license	Offers access to specific features within Maestro based on user license.
Consumption license	Covers process executions for published processes.

Detail Platform license inclusions

Feature	Basic tier	Standard tier	Enterprise tier
Process modeling	✅	✅	✅
Process implementation	✅*	✅	✅
Process operations	✅	✅	✅
Process monitoring	✅	✅	✅
Process optimization	❌	✅	✅
Process simulations	❌	❌	✅

* personal use only

The following table provides a list of licenses that give you access to Maestro, and the entitlements enabled by them.

User feature availability according to user license

Feature	Unlicensed	Basic	Action Center	Process Mining Business User	Attended User	Citizen Developer	Automation Developer
Process modeling	✅	✅	✅	✅	✅	✅	✅
Process implementation	❌	✅*	❌	❌	✅	✅	✅
Process operations	❌	❌	❌	❌	✅	✅	✅
Process monitoring	❌	❌	❌	❌	✅	✅	✅
Process optimization	❌	❌	❌	✅	❌	❌	❌
Process simulation	❌	❌	❌	✅	❌	❌	❌

* personal use only

For general information about licensing, refer to About licensing in the Automation Cloud guide.

Note:

Process simulation in the platform tier refers to Maestro simulations.

Flex Agent Units consumption logic for Maestro

Maestro consumes Agent Units each time a process runs, and for each decision table executed.

Feature	Metering unit	Agent Units consumed
Process execution	Process instance	5
Decision table execution	Decision table executed	1

For general licensing information, refer to the Automation Cloud admin guide.

Using Process Mining with Maestro

You can use Process Mining capabilities together with Maestro. Licensing depends on whether you use only Maestro-generated data or extend with external data sources.

Maestro-generated data

Included at no additional cost.
You can create and edit Process Mining Apps in Maestro when they use only Maestro-generated data.
No Process Mining prerequisites apply:
- No AI Unit requirements.
- No minimum license requirements (such as one Developer and five Business Users).
The only requirement is to activate the Process Mining service in your tenant.

Maestro + external data

A free allowance of 10,000 events is included for Maestro projects that also use external data sources.
After the allowance is exceeded, standard Process Mining licensing applies. This includes AI Unit consumption and any other prerequisites defined for standalone Process Mining.

What is not consumed

Maestro-generated data does not consume AI Units.
No hidden prerequisites are required beyond enabling the Process Mining service.

Typical customer scenarios

Scenario	Licensing impact
Existing Process Mining customer adopting Maestro	Continue using your existing Process Mining licenses. Maestro integrations with Process Mining are free for Maestro-generated data.
Automation Cloud customer adopting Maestro and interested in Process Mining	No prerequisites. Only activation of the Process Mining service is required.
Automation Cloud customer adopting Maestro without Process Mining	Maestro runs normally. If Process Mining is activated later, Maestro-generated data is included at no cost.

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