integration-service

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Getting started
- Introduction
- Connectors
- Connections
- Triggers
- Integration Service configuration checklist
Notifications
- About notifications
- Exploring notifications
- Managing notifications
Flex licensing
- Overview
- Monitoring API usage
- Frequently asked questions
Troubleshooting
- Connections
- Triggers
- Limitations
Connector Builder
- About Connector Builder
- Building your first connector
- Building your connector from an API definition
- Configuring the authentication
- Using variables in Connector Builder
- Activity designer
- Creating a trigger
- Publishing your connector
  - Quality guidelines for custom connectors
  - Publishing
- Connector Builder how-to guide
Act! 365
- About the Act! 365 connector
- Act! 365 authentication
- Act! 365 events
Active Directory - Preview
- About the Active Directory connector
- Active Directory authentication
ActiveCampaign
- About the ActiveCampaign connector
- Active Campaign authentication
- ActiveCampaign events
Adobe Acrobat Sign
- About the Adobe Acrobat Sign connector
- Adobe Acrobat Sign authentication
Adobe PDF Services
- About the Adobe PDF Services connector
- Adobe PDF Services authentication
Amazon Bedrock
- About the Amazon Bedrock connector
- Amazon Bedrock authentication
Amazon Connect
- About the Amazon Connect connector
- Amazon Connect authentication
Amazon Polly
- About the Amazon Polly connector
- Amazon Polly authentication
Amazon SES
- About the Amazon SES connector
- Amazon SES authentication
Amazon Transcribe
- About the Amazon Transcribe connector
- Amazon Transcribe authentication
Amazon Web Services
- About the Amazon Web Services connector
- Amazon Web Services authentication
Anthropic Claude
- About the Anthropic Claude connector
- Anthropic Claude authentication
Asana
- About the Asana connector
- Asana authentication
- Asana events
AWeber
- About the AWeber connector
- AWeber authentication
Azure AI Document Intelligence
- About the Azure AI Document Intelligence connector
- Azure AI Document Intelligence authentication
Azure Maps
- About the Azure Maps connector
- Azure Maps authentication
BambooHR
- About the BambooHR connector
- BambooHR authentication
- BambooHR events
Box
- About the Box connector
- Box authentication
- Box events
Brevo
- About the Brevo connector
- Brevo authentication
- Brevo events
Calendly
- About the Calendly connector
- Calendly authentication
Campaign Monitor
- About the Campaign Monitor connector
- Campaign Monitor authentication
Cisco Webex Teams
- About the Cisco Webex Teams connector
- Cisco Webex Teams authentication
Citrix Hypervisor
- About the Citrix Hypervisor connector
- Citrix Hypervisor authentication
Citrix ShareFile
- About the Citrix ShareFile connector
- Citrix ShareFile authentication
Clearbit
- About the Clearbit connector
- Clearbit authentication
Confluence Cloud
- About the Confluence Cloud connector
- Confluence Cloud authentication
- Confluence Cloud events
Constant Contact
- About the Constant Contact connector
- Constant Contact authentication
- Constant Contact events
Customer.io
- About the Customer.io connector
- Customer.io authentication
Datadog
- About the Datadog connector
- Datadog authentication
- Datadog events
DeepSeek
- About the DeepSeek connector
- DeepSeek authentication
Deputy
- About the Deputy connector
- Deputy authentication
- Deputy events
DocuSign
- About the DocuSign connector
- DocuSign authentication
- DocuSign events
Drip
- About the Drip connector
- Drip authentication
Dropbox
- About the Dropbox connector
- Dropbox authentication
- Dropbox events
Egnyte
- About the Egnyte connector
- Egnyte authentication
- Egnyte events
Eventbrite
- About the Eventbrite connector
- Eventbrite authentication
Exchange Server - Preview
- About the Exchange Server connector
- Exchange Server authentication
Exchangerates
- About the Exchangerates connector
- Exchangerates authentication
Expensify
- About the Expensify connector
- Expensify authentication
- Expensify events
Facebook
- About the Facebook connector
- Facebook authentication
Freshbooks
- About the Freshbooks connector
- Freshbooks authentication
- Freshbooks events
Freshdesk
- About the Freshdesk connector
- Freshdesk authentication
- Freshdesk events
Freshsales
- About the Freshsales connector
- Freshsales authentication
- Freshsales events
Freshservice
- About the Freshservice connector
- Freshservice authentication
- Freshservice events
GetResponse
- About the GetResponse connector
- GetResponse authentication
GitHub
- About the GitHub connector
- GitHub authentication
- GitHub events
Gmail
- About the Gmail connector
- Gmail authentication
- Gmail events
Google Cloud Platform
- About the Google Cloud Platform connector
- Google Cloud Platform authentication
Google Docs
- About the Google Docs connector
- Google Docs authentication
- Google Docs events
Google Drive
- About the Google Drive connector
- Google Drive authentication
- Google Drive events
Google Maps
- About the Google Maps connector
- Google Maps authentication
Google Sheets
- About the Google Sheets connector
- Google Sheets authentication
- Google Sheets events
Google Speech-to-Text
- About the Google Speech-to-Text connector
- Google Speech-to-Text authentication
Google Text-to-Speech
- About the Google Text-to-Speech connector
- Google Text-to-Speech authentication
Google Vertex
- About the Google Vertex connector
- Google Vertex authentication
Google Vision
- About the Google Vision connector
- Google Vision authentication
Google Workspace
- About the Google Workspace connector
- Google Workspace authentication
GoToWebinar
- About the GoToWebinar connector
- GoToWebinar authentication
Greenhouse
- About the Greenhouse connector
- Greenhouse authentication
- Greenhouse events
Hootsuite
- About the Hootsuite connector
- Hootsuite authentication
HTTP Webhook - Preview
- About the HTTP Webhook connector
- Using the Webhook connector
- Monitoring
Hubspot CRM
- About the Hubspot CRM connector
- HubSpot CRM authentication
- HubSpot CRM events
HubSpot Marketing
- About the HubSpot Marketing connector
- HubSpot Marketing authentication
- HubSpot Marketing events
HyperV - Preview
- About the HyperV connector
- HyperV authentication
Icertis
- About the Icertis connector
- Icertis authentication
iContact
- About the iContact connector
- iContact authentication
- iContact events
Insightly CRM
- About the Insightly CRM connector
- Insightly CRM authentication
- Insightly CRM events
Intercom
- About the Intercom connector
- Intercom authentication
Jina.ai
- About the Jina.ai connector
- Jina.ai authentication
Jira
- About the Jira connector
- Jira authentication
- Jira events
Keap
- About the Keap connector
- Keap authentication
- Keap events
Klaviyo
- About the Klaviyo connector
- Klaviyo authentication
- Klaviyo events
LinkedIn
- About the LinkedIn connector
- LinkedIn authentication
Mailchimp
- About the Mailchimp connector
- Mailchimp authentication
- Mailchimp events
MailerLite
- About the MailerLite connector
- MailerLite authentication
Mailgun
- About the Mailgun connector
- Mailgun authentication
Mailjet
- About the Mailjet connector
- Mailjet authentication
- Mailjet events
Marketo
- About the Marketo connector
- Marketo authentication
- Marketo events
Microsoft 365
- About the Microsoft 365 connector
- Microsoft 365 authentication
Microsoft Azure
- About the Microsoft Azure connector
- Microsoft Azure authentication
Microsoft Azure Active Directory
- About the Microsoft Azure Active Directory connector
- Microsoft Azure Active Directory authentication
Microsoft Azure OpenAI
- About the Microsoft Azure OpenAI connector
- Microsoft Azure OpenAI authentication
Microsoft Dynamics 365 CRM
- About the Microsoft Dynamics 365 CRM connector
- Microsoft Dynamics 365 CRM authentication
- Microsoft Dynamics 365 CRM events
Microsoft OneDrive & Sharepoint
- About the Microsoft OneDrive & SharePoint connector
- Microsoft OneDrive and SharePoint authentication
- Microsoft OneDrive & SharePoint events
Microsoft Outlook 365
- About the Microsoft Outlook 365 connector
- Microsoft Outlook 365 authentication
- Microsoft Outlook 365 events
Microsoft Sentiment
- About the Microsoft Sentiment connector
- Microsoft Sentiment authentication
Microsoft Teams
- About the Microsoft Teams connector
- Microsoft Teams authentication
- Microsoft Teams events
Microsoft Translator
- About the Microsoft Translator connector
- Microsoft Translator authentication
Microsoft Vision
- About the Microsoft Vision connector
- Microsoft Vision authentication
Miro
- About the Miro connector
- Miro authentication
NetIQ eDirectory
- About the NetIQ eDirectory connector
- NetIQ eDirectory authentication
Okta
- About the Okta connector
- Okta authentication
OpenAI
- About the OpenAI connector
- OpenAI authentication
OpenAI V1 Compliant LLM
- About the OpenAI V1 Compliant LLM connector
- OpenAI V1 Compliant LLM authentication
Oracle Eloqua
- About the Oracle Eloqua connector
- Oracle Eloqua authentication
- Oracle Eloqua events
Oracle NetSuite
- About the Oracle NetSuite connector
- Oracle Netsuite authentication
- Oracle Netsuite events
PayPal
- About the PayPal connector
- PayPal authentication
- PayPal events
PDFMonkey
- About the PDFMonkey connector
- PDFMonkey authentication
- PDFMonkey events
Perplexity
- About the Perplexity connector
- Perplexity authentication
Pinecone
- About the Pinecone connector
- Pinecone authentication
Pipedrive
- About the Pipedrive connector
- Pipedrive authentication
- Pipedrive events
QuickBooksOnline
- About the QuickBooksOnline connector
- QuickBooksOnline authentication
- QuickBooksOnline events
Quip
- About the Quip connector
- Quip authentication
Salesforce
- About the Salesforce connector
- Salesforce authentication
- Salesforce events
Salesforce Marketing Cloud
- About the Salesforce Marketing Cloud connector
- Salesforce Marketing Cloud authentication
SAP BAPI
- About the SAP BAPI connector
- SAP BAPI authentication
SAP Cloud for Customer
- About the SAP Cloud for Customer Connector
- SAP Cloud for Customer Authentication
- SAP Cloud for Customer events
SAP Concur
- About the SAP Concur Connector
- SAP Concur authentication
- SAP Concur events
SAP OData
- About the SAP OData connector
- SAP OData authentication
SendGrid
- About the SendGrid connector
- SendGrid authentication
ServiceNow
- About the ServiceNow connector
- ServiceNow authentication
- ServiceNow events
Shopify
- About the Shopify connector
- Shopify authentication
- Shopify events
Slack
- About the connector for Slack
- Authentication for Slack
- Slack events
SmartRecruiters
- About the SmartRecruiters connector
- SmartRecruiters authentication
- SmartRecruiters events
Smartsheet
- About the Smartsheet connector
- Smartsheet authentication
- Smartsheet events
Snowflake
- About the Snowflake connector
- Snowflake authentication
- Snowflake events
Stripe
- About the Stripe connector
- Stripe authentication
- Stripe events
Sugar Enterprise
- About the Sugar Enterprise connector
- Sugar Enterprise authentication
- Sugar Enterprise events
Sugar Professional
- About the Sugar Professional connector
- Sugar Professional authentication
- Sugar Professional events
Sugar Sell
- About the Sugar Sell connector
- Sugar Sell authentication
- Sugar Sell events
Sugar Serve
- About the Sugar Serve connector
- Sugar Serve authentication
- Sugar Serve events
System Center - Preview
- About the System Center connector
- System Center authentication
TangoCard
- About the TangoCard connector
- TangoCard authentication
- TangoCard events
Todoist
- About the Todoist connector
- Todoist authentication
- Todoist events
Trello
- About the Trello connector
- Trello authentication
Twilio
- About the Twilio connector
- Twilio authentication
- Twilio events
UiPath GenAI Activities
- About the UiPath GenAI Activities connector
VMware ESXi vSphere
- About the VMWare ESXi vSphere connector
- VMware ESXi vSphere authentication
watsonx.ai
- About the watsonx.ai connector
- watsonx.aiauthentication
WhatsApp Business
- About the WhatsApp Business connector
- WhatsApp Business authentication
WooCommerce
- About the WooCommerce connector
- WooCommerce authentication
- WooCommerce events
Workable
- About the Workable connector
- Workable authentication
- Workable events
Workday
- About the Workday connector
- Workday authentication
  - Prerequisites for creating a connection to Workday
- Workday events
Workday REST
- About the Workday REST connector
- Workday REST authentication
- Workday REST events
X (formerly Twitter)
- About the X connector
- X authentication
YouTube
- About the YouTube connector
- YouTube authentication
Zendesk
- About the Zendesk connector
- Zendesk authentication
- Zendesk events
Zoho Campaigns
- About the Zoho Campaigns connector
- Zoho Campaigns authentication
Zoho Desk
- About the Zoho Desk connector
- Zoho Desk authentication
- Zoho Desk events
Zoho Mail
- About the Zoho Mail connector
- Zoho Mail authentication
- Zoho Mail events
ZoomInfo
- About the ZoomInfo connector
- ZoomInfo authentication

Integration Service user guide

DELIVERY:

Last updated Mar 9, 2026

Freshdesk events

The Freshdesk connector supports the following predefined events:

Ticket Raised
Ticket Updated

The connector also supports the following events on the Tickets object:

Record created
Record updated

All events are automatically accessible under the Wait for an Event and Resume activity for your long-running workflows. For details, refer to Long-running workflows with Integration Service activities.

Event polling is performed every five minutes, by default. The polling interval is configurable. For details, refer to the Triggers documentation.

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