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Integration Service Activities

Last updated Mar 12, 2026

Activities

The following table lists the activities included in this package.

ActivityDescription
Wait for an Event on Zoho Desk and ResumePause the workflow at runtime and wait for an event to occur in Zoho Desk and resume.
HTTP Request activityRun HTTP calls to a specified API.
Search Contacts

Search contacts by email or account name.

Search Accounts

Search accounts by account name.

Search Tickets

Search for tickets using a search query.

Create Ticket

Create a new ticket.

Add Ticket Attachment

Attach file to a ticket.

Search Products

Search products by product code.

Search Tickets by Ticket Number

Retrieve ticket details by ticket number.

Update TicketUpdate an existing ticket.
Search AgentsSearch agents by email.
Search Departments

Search departments by search term.

List All Records

List all records in Zoho Desk.

Update RecordUpdate a record in Zoho Desk.
Insert RecordInsert a new record in Zoho Desk.
Get RecordRetrieve a record in Zoho Desk.
Delete RecordDelete a record in Zoho Desk.

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