Add-ins User Guide

To successfully establish a connection and send requests to the ServiceNow API, the ServiceNow Scope activity needs a end point URL for your ServiceNow tenant (Endpoint URL), a user name (UserName) and password (Password). You may optionally retrieve an OAuth access token from your ServiceNow tenant. To retrieve the OAuth access token it needs your ServiceNow instance Client ID, Client Secret, and endpoint URL.

If you choose to use OAuth, you need to give the ServiceNow Scope activity the ability to retrieve the OAuth access token and enable the other activities to successfully send requests to the ServiceNow API, you must complete the following steps: