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Marketplace User Guide

Last updated Oct 10, 2025

Subscription & Pricing

1. What billing plans are supported?

  • For Custom Activities and Business Solutions, Marketplace supports a yearly auto-renewable subscription with a fixed price per organization (unlimited users).
  • For Professional Services, it is possible to provide a one-time offering (e.g. installation, training).

2. Is there a free trial period?

  • Yes, there is a 30-day free trial. Consumers can initiate the trial themselves.

    Note: Available only to Custom Activities

3. Who sets the price for a listing and what is it?

  • You are responsible for setting the listing’s price. There are no restrictions imposed.

4. What should I take into account when setting the subscription price?

  • The price includes access to the automation package, releasing updates & new versions and support for the package throughout the subscription period.

5. Can I change the price on my listing?

  • Yes, you can change the price on your listing by going to the Publisher account tab from the menu > Uploads > find the paid listing in question > three-dotted menu > Edit price. A window will open where you need to input a new desired price for your paid listing.

    Note: The new price will apply to your new customers immediately and starting with the next billing cycle for the current customers.


6. What payment methods are supported?

  • Credit card payments are available for all listings. Bank transfers are available for the vendors offering Business Solutions whose entities and bank accounts are registered in the following countries:

    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Switzerland
    • Cyprus
    • Czech Republic
    • Germany
    • Denmark
    • Estonia
    • Spain
    • Finland
    • France
    • United Kingdom
    • Greece
    • Hungary
    • Ireland
    • Italy
    • Lithuania
    • Luxembourg
    • Latvia
    • Malta
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Sweden
    • Slovenia
    • Slovakia
    • United States

7. How do you ensure the customer doesn’t use the listing if they don’t pay?

  • The license validation happens through the licensing library that is embedded into your Custom Activity package. The consumer can use the package only during a 30-day trial for free and then after signing up for a paid subscription.
    Note:

    The onus of licensing implementation for .NET 6 or Windows compatible custom activities lies with the vendor. Marketplace dosen't provide .NET6 compatible licensing library. It provides Windows-Legacy compatible licensing library.

  • For Business Solutions, the subscription starts only after the payment has been received.
  • For Professional Services, the services are provided only after the payment has been received.

    Note: You are responsible for taxes, costs & expenses for returns, and chargebacks, including full refunds.

8. I have an issue with a payout. Who should I reach?

  • Please reach out to Stripe. You can find more details on Stripe Support here.

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